Ground staff training will prepare you to handle ground activities at airports & airline companies.
This course combines classroom lessons and practical learning. You will gain in-depth knowledge of the principles and operational procedures in the airline & aviation industry. You will get the right technical training, and also polish your personality & learn to manage customer enquiries effectively. Our faculty will groom you to improve self-presentation and communication skills
On successfully completing the course, you will have in-depth knowledge of the principles and operational procedures utilized by the aviation industry and will be able to deal with customer inquiries efficiently.
Top colleges:
1- AHR Aviation Academy,Ernakulam
2- Master Aviation Academy,vijaywada
3- Flying Queen Air Hostess Institute,Luxmui Nagar, New Delhi
4- Frankfinn Institute Of Air Hostess Training, Bhubaneswar
5- Dream Institute of Aviation, Bhubaneswar
Highlights:
| Course | Diploma |
| Duration | 6 Months to 1 year |
| Exam Type | semester |
| Eligibility | 10+2 Pass |
| Admission Process | Merit Or Direct Admission |
Course and Eligibility:
| Course | Duration | Eligibility | Entrance |
| Diploma | 6 Month or 1 Year | 10+2 passed in any stream (Arts, Commerce or Science). |
NCHMCT JEE AIAEE AEEE |
Top Recruiters:
1- Air India
2- Spice Jet
3- Vista
4- Emeritus
5- Jet Airways
6- Qatar Airways
7- Indigo Airways
8- Hilton
9- Sheraton Hotels
10- Taj Group of Hotels
Admission Process:
Reputed institutes rely on the merit-based admission process. Such institutes make use of relevant entrance test to select deserving candidates. Some institutes are also known to conduct their own qualifying test in order to select deserving candidates.
Other colleges may directly select students based on the performances in their 10+2 examinations.
Syllabus:
1- Introduction To Airport Division
2- Aviation Fundamentals
3- Reservations: Baggage Screeing and Queue Management
4- Check-in Procedures
5- Baggage Make-Up Areas
6- Security Hold Areas and Boarding gate
7- Boarding Gate Formalities and Announcement
8- Arrival Procedures
9- Ramo Management
10- Frequent Flyer Program
11- SABRE- basic Reservations and Check-in
12- Airport Familiarization Visit
Skills Required:
1- Good communication skills.
2- Excellent interpersonal skills.
3- The ability to remain calm in emergencies or when dealing with difficult passengers.
4- Diplomacy and tact.
5- Good color vision and hearing.
6- Good general health and fitness
Career and Job Profile:
| Job Profile | Job Prospect | Annual salary |
| Cabin Crew | Cabin Crews are responsible for attending a pre-flight briefing, welcoming passengers on board, and informing passengers about the safety procedures. They also responsible for carrying pre-flight duties, serving meals and refreshments, giving first aid, ensuring passengers by checking the passenger’s seat belts and galleys, and completing paperwork like flight reports. | 8-10 lakhs |
| Airport Station Attendant | is to assist passengers in the terminal with general questions regarding directions, terminal services, or arranging wheelchair access. Representatives often handle customer complaints and as a result are among the more visible airport employees. Some employees function as translators and specialize in working with foreign travelers | 3 - 4 lakhs |
| Cargo Ground Staff | A cargo handler, also known as a baggage handler, is a member of an airline's ground-ramp crew and is responsible for safely loading and unloading passengers' luggage and other cargo from an aircraft. Keep reading to find out more about the requirements and benefits connected to this occupation. | 3 lakhs |
| Customer Care Executive | An airline customer service agent works in an airport or a call center, providing information and assistance to the flying public. In a call center, an airline customer service agent helps customers with flight reservations, itinerary changes, baggage concerns and questions about customer loyalty programs. | 3- 4 lakh |
FAQs:
Q: what is Airport ground staff?
A; Ground staff at an airport perform several important duties to ensure the safety and comfort of airline passengers and crew members, including checking baggage, stocking aircraft with refreshments, and cleaning the plane and runway between flights. They do not fly the planes themselves but are responsible for creating a positive experience for passengers in both the aircraft and the terminal.
Q: What is the minimum age limit to apply for the position of Ground Staff?
A: Age Limit to apply - 18 to 27 years.
Q: I do not have a customer service experience. Can I still become a Ground Staff?
A: There is no experience required to become a Ground staff.
Q: How many departments are there in airport ground staff?
A: Majorly, in Airport Ground Staff, there are 3 Departments:
1) Ramp Personnel
2) Customer Service Associate
3) Security Personnel
Q: What is the minimum height required for Males and Females for an Airport Ground Staff and Cabin Crew?
A: The minimum height requirement for Males is 170cms and Females is 155cms for Cabin Crew, however, there is no Height Restriction to apply for Ground-staff Position, but should be under BMI
Q: What are the skills required?
A: there are lot of skills needed to successfully complete the course, some are mentions below :
1- Good communication skills.
2- Excellent interpersonal skills.
3- The ability to remain calm in emergencies or when dealing with difficult passengers.
4- Diplomacy and tact.
5- Good color vision and hearing.
6- Good general health and fitness
Q: Is it necessary to know English?
A: English is a vital language in the Aviation Industry. If you are planning to take cabin crew training, you must have good command over English. Knowledge of foreign language may open your prospects for international aviation as well.
